A. YES.
All prices shown on this website or on any of our adverts will include VAT at the current rate, unless clearly stated otherwise.
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Q. How is payment made and are my details secure?
A. All online payments are processed by WorldPay, which is operated by Royal Bank of Scotland and YES, your details are as secure as they could possibly be.
Our site uses state-of-the-art encryption and supports internationally recognised security checks including:
- Card Verification Value (CV2)
- Address Verification Service (AVS)
- Cardholder Authentication (Verified by VISA and MasterCard Securecode).
In plain English, this means your details are safe & secure with Earlswood.
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Q. Do you Deliver and what is the cost?
A. Yes, we deliver all over the UK.
For bulk deliveries across the Midlands, we have a fleet of our own delivery vehicles, including crane-off and tipper vehicles to deliver your goods to your home quickly and efficiently.
For bulk deliveries outside of the Midlands, we use a network of pallet couriers. Crane-off deliveries may be possible, at an additional cost. Please call us on 01564 702314 if you would like a quotation for this service.
You are welcome to come and collect your items if you wish. We are open 7 days a week and located just 2 minutes from Junction 3, M42.
Small items are usually delivered via Royal Mail or My Hermes parcel services.
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Q. Will you price match if I find the same product cheaper elsewhere?
A. Yes!
We
are confident that our prices are always extremely competitive and offer best value for money but if you do
find a like-for-like product cheaper elsewhere, we will price match with a smile! _________________________________________________________________
Q. What are your opening times?
A. We are open 7 days a week and all Bank Holidays, (except Easter
Sunday, Christmas day, Boxing day & New Year's Day).
Our opening hours during Spring/Summer are different to our Autumn/Winter hours; please see below.
Q. How do I get to Earlswood Garden & Landscape Centre?
A. We are very easy to find.
The simplest way to get here is via the M42 motorway. We are located 2 minutes from Junction 3 of the M42 and have large brown & white signs from the motorway roundabout and all around the local area pointing the way. Forshaw Heath Road is a continuation of Rumbush Lane if heading away from Dickens Heath village towards Forshaw Heath/Redditch/A435.
We are also next
to Earlswood Train Station, which is on the Birmingham to Stratford line, and just around the corner from Earlswood Lakes, via Wood Lane. SAT NAV USERS: Our postcode is B94 5JU.
If you are not sure, give us a call on 01564 702314 and we will be happy to give directions.
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Q. What area will a Bulk Bag cover?
A. Our bulk bags contain approximately 0.5cu.m of product, which will cover approximately
10sq.m at 50mm deep, (Approximately 2").
Bulk Bags are often referred to as "tonne bags" or "jumbo sacks" by some other retailers.
Please bear in mind that we do not sell by weight because many products are much heavier when wet so we pack & sell by volume to ensure you know exactly what you're getting, every time.
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Q. I have been signed up for your newsletter but don't remember agreeing to this?
A. As our newsletters only contain details of interesting news, special offers and exclusive deals related with Earlswood Garden& Landscape Centre, you are automatically included once you place an online order with us.
If you do not wish to receive these emails, (no matter how good they are) there is an unsubscribe button placed at the bottom of every piece of electronis correspondence we send out, which automatically removes you from our database.
Alternatively, you may call or email us to request we do not send any mailings through and we will remove you from the list immediately.
Wehave a strict policy relating to data handling that adheres to the Data Protection Act 1998 and promise not to share, sell, loan or swap your information with anyone else.
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Q. What time my delivery will arrive?
A. Although we can provide you with a firm date for delivery, we are unable
to give you a delivery time.
Our deliveries run from 7:30am - 5pm. We advise you have the delivery booked for the day before you need the materials to avoid any delays with your work. Please see the
Delivery Info page for more details.
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Q. Do you offer Trade discount?
A. Yes, we have a very large trade customer base and have become one of the main suppliers for many professional landscapers and garden designers in and around the Midlands.
Simply pop in store with some proof of your trade status, (business card, letter head, signwritten vehicle etc) and fill in a Trade Customer form to receive your Earlswood Trade Card, which will entitle you to trade benefits.
Please contact us for more details on the benefits of the Earlswood Trade Card.
Terms and conditions will apply.
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Q. Do you offer a Loyalty scheme?
A. Yes.
Our Privilege Card scheme rewards our members by giving 5% OFF ALL PURCHASES on site for life, including Massarella's Cafe!
There is a £5 admin fee to join the scheme but once you are a member, you can take advantage of the discount as often as you like!
If you supply us with a valid email address, we will also keep you up to date with any interesting offers and news with some offer being exclusive to our Privilege Card members too. Click here to purchase your Earlswood Privilege Card online.
Terms and conditions apply.
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Q. Which paving manufacturer's do you stock?
A. We have a wide range of paving ranging from standard concrete slabs
to the very highest quality natural stone products to suite any job from very
well respected suppliers.
Our main suppliers are PAVESTONE,
BEKSTONE, BORDERSTONE, STONEMARKET & DURAPAVE.
We have possibly the largest displays in the Midlands for you to look at many of the colours and styles available. Come and have a look at
our huge displays and talk to one of our experts.
PLEASE NOTE: All natural stone paving sold by Earlswood Garden & Landscape Centre is ethically sourced.
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Q. Do you sell turf?
A. Yes, we sell Premium Quality Sterling Turf grown locally from seed. Our supplier is a member of the Turfgrass Producers International and the Turfgrass Growers Association so you can rest assured our turf is only the very best available.
Our prices are very competitive and we sell a range of supreme quality Top
Soils too.
Take a look online or call us on 01564 702314 if you can't find what you are looking for.
