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Here's a selection of the comments and letters received from our customers.
If you would like to send any feedback or comments, please email us at feedback@earlswoodglc.co.uk call us on 01564 702314 or pop into see us.
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Dear Dave,
Thank you for an excellent, professional job. My wife and I are delighted.
We are particularly pleased that we've only lost a post's width of the garden. You wouldn't know there is a scruffy mess behind it.
Given the opportunity, I will recommend you.
All the best,
Alan.
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Dave,
Thank you for the fencing.
It looks good - a neat & tidy job!
Best wishes,
Carmel
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Wow what a change.
A couple of years ago the business looked like it was going
downhill but I am impressed with the changes that have been made.
I had used
ambleside over the past couple of years because (do not mean to offend) your
place was scruffy. Today I had an hour to potter round and as I had gone to
ambleside yesterday decided to visit you today.
I will be using your place in
future because it was a really nice environment.
Admittedly I am not a big
gardner but you probably make more from people that have to rebuy because they
have not looked after their garden. He he.
Well done on the improvements made. I
am sure when summer starts the place will be buzzing.
Kind regards,
Lorraine
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Dear Mr. White
On Tuesday 5th March, the new fence and shed we ordered was delivered. Your colleagues Dean and Dailey arrived early, and proceeded to cheerfully get on with the job, a couple of initial difficulties were tactfully resolved. They both worked quickly and skilfully to assemble the fence and shed taking great care not to cause any damage to my garden or the neighbour's. At the end of the day the shed door needed to open the opposite way, they said they would make a new door and return the next day,....true to their word on the doorstep at 8:30am.
We are very pleased with the work that has been done, and would like to say Dean and Dailey were a pleasure to have at our home. We have found Earlswood and associates very efficient from start to finish and would highly recommend you.
Many thanks,
Mr K. Boyle.
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Dave,
Steve and Kyle did a great job, particularly considering the poor weather.
I'll come over to the garden centre with a cheque to make payment.
Regards,
Kevin Raven
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Dear Sir,
Please thank Dave and his team for the excellent job they did erecting our new fence.
Yours faithfully,
Mr Harvey.
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Hi Dave,
Just to say we're very pleased with the fencing and turf jobs.
Quite a few admiring looks and comments from neighbours, they were very impressed with the turfing, like laying carpet some said.
We knew it would be a great job, and you didn't disappoint.
Many thanks,
Brian and Pam
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Hi Dave,
The gate was finished today and it looks good even in the dark!
Kind regards,
Alsion
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Superb job as always.
Many thanks,
Mrs S. Godfrey
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Dear Mr Robinson,
We are very pleased with the new fences and with the efficient and tidy way the work was carried out. We will certainly be pleased to recommend Earlswood Fencing to others.
Yours Sincerely,
John Gant.
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A big Thank you to Dave for
arranging the fit out of our garden fencing on 19/12/12.
The fencing was delivered to me 'early' as it was my
preference to add some treatment to it, (Please note: All Earlswood panels come fully treated as standard) this was done on time as arranged, on
the 19th Richard and his 2 colleagues worked tirelessly in awful conditions and
did an absolutely superb job.
They cleared up brilliantly and also were very
carefull around the established plants.
I have used Earlswood before and will continue to use
them,Good quality products and excellent service.
Thank you again and a Happy New Year.
John
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Hi!
Here's the cheque for the fence.
Many thanks for your attention & perserverance in getting the job done.
All the best,
Hazel.
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I would like to commend Earlswood and their staff for their prompt and
efficient service in replacing a section of our perimeter fence adjacent to
Hathaway Road, Shirley.
From the initial visit to survey the job to
completion everyone was most curteous.
The finished product is excellent and
clearly demonstrates the high quality of workmanship involved.
Well done
Earlswood!
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Dear Mr White,
In August my wife and i decided to replace all of our fencing.
We called at your premises to inspect Panels and Posts etc. as to the quality.
After further research we telephoned for someone to see our requirements and quote. Mr. Dave Robinson called and made an appointment to discuss, advise, measure. He was most polite and efficient and we received the quotation promptly which we accepted.
Installation date was arranged but due to appalling weather conditions it was cancelled mutually but carried out within two days.
Your installation team (Richard and two sons.), worked as a "Team" and were excellent carrying out the work to our specification (well done).
We are pleased with the quality and looks of the Fencing and Posts and the finished job has enhanced our garden.
It is a pleasure to write such a letter ----- Congratulations to everyone.
Yours sincerely,
Mr & Mrs Morrey.
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Hi Dave and Colleagues,
Just a quick note to say thanks for the great service and fencing job.
We hear a lot about customer service these days but rarely actually receive it - so just a pleasure to do business with you - tidy professional job, and you went out of your way to help when a little problem did arise on the day!
Again, many thanks - I have already recommended you to friends.
Regards
Mr J. Douglas
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Dear Mr White,
I herewith enclose the cheque for the back gate you installed last month.
I am extremely please with the product & service provided.
Once again thank you & I will recommend your work to any of my friends.
Yours faithfully,
Mrs C. Carr
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Dear Steve,
Please pass on my thanks to everyone involved in putting up my shed.
They were the tidiest & quickest set of workers I've had around - and the end product is great!
Sarah.
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Dear Sirs,
RE: Supply and fit of fencing
I would like to thank Dave Robinson for his kindness, help and guidance on how the fencing would look and my thanks to the two fitters who were excellent.
It looks absolutely great and I am very pleased with it.
Thank you again.
Yours faithfully,
Ms C. A. Cobain
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Dear Paul,
I wanted to email you to say how impressed I was with not only the prompt response to my emails and help that you provided but also from the help given to me on Saturday by Stuart. I got everything I needed and was really grateful for the advice you both provided, I just wish that you were located closer to us as we would definitely use Earlswood a lot. (This customer is based in Oxford, which is approximately 60 miles from our centre)
Once again,
Many, many thanks for the service which is some of the best I have received from any retail supplier.
Kind Regards
Sue Hargreaves
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Dear sir,
Thank you for doing the job so promptly after it had to be cancelled due to the high winds and rain.
The site was well cleared and my neighbours were impressed that their honeysuckle was put back afterwards, a job well done.
Yours sincerely,
G. B. Halliburton
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Dear Sir/Madam,
Please find enclosed a cheque for full payment for the supply and fitting of the fencing as outlined on invoice no. XXXXXX.
I would like to mention how pleased I am with the work and how polite and efficient the workmen were.
Yours faithfully,
J. A. Gibson
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Good morning,
Please convey our thanks to Dave and "the team" for work
carried out in a most professional manner to the highest standards.
We would
recommend your company most highly to anyone and feel free to give our name as a
reference if required. All of your staff involved were professional and friendly
and a credit to the company.
At a future date if any further work was required we
would not hesitate to use your services again.
Many thanks,
Adrian Wiles
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A never overpriced garden centre!!
If they haven't got it, then probably you
don't need it! (but that said Earlswood will help you).
I have used Earlswood
since they first started-up under Steve and his brother (1995) I have no qualms
about telling people 'where to go!'
The staff are most knowledgeable and
friendly, nothing is too much trouble...I've recently undertaken a garden
makeover, from fencing panels, turfing and associated products, all good quality
and value for money.
Mr. J. Worth
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I had a new fence put up and the work was brilliant.
The men who came were just lovely and they cleaned up after themselves and now I have another trader I can trust and their number is in my phonebook.
E. Caddick
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Earlswood replaced both our front and rear fencing, which was a difficult job in the most terrible weather conditions.
The workmen were very good, polite, tidy and did a very nice job.
We would highly recommend them.
Mr. G. Brown
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Gates Fitted.
Good quality product. Professionally fitted.
Handles/latches good quality. Would recommend.
Also purchased fence panels, also good quality.
L. Cuttriss
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Excellent job carried out by good workmen using quality materials.
Very satisfied. Would recommend to anyone.
Mr R. Hobby
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Earlswood Nurseries have delivered and fitted fencing for us on a number of occasions. They provide quality products & a first class installation service.
They are reliable & price competitively.
Mrs. S. Rogers
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Great service, prompt quote - very reasonable - would highly recommend.
Mr R. Gould
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Very fast professional service provided by friendly, helpful workmen.
Would definitely use this company again.
Mr M. Worthington
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We were very please with the service provided.
The staff were polite, efficient and we were kept informed of progress of our small project. Our end product exceeded our expectations and we will definitely use their services again.
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Dear Sir,
Please find enclosed full payment for supplying and fitting new fencing - £xxx.
It looks very nice and seems to be withstanding the strong winds, (so far!).
Yours faithfully,
Mrs Hutt.
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Re Invoice xxxxx
Please find enclosed payment for supplying and fitting fences.
We are delighted with the result and thank you to Richard and his team for a fantastic job.
We look forward to using Earlswood Nurseries Ltd services in the future.
Kind Regards,
Mrs Maria J Langford
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Please find enclosed a cheque for £xxx for the supply and refit of our fence.
We are pleased with the fence. Thank you for your service.
Yours Sincerely,
Laura Adkins.
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Cheque enclosed for payment of supplying & fitting trellis fencing on 16th Nov '11.
I'm really please with the work.
Thank you,
Mrs Chalkley.
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Please pass our thanks to a job well done.
Mrs Peplow.
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Dear Earlswood,
Cheque enclosed re your invoice INVxxxxx.
Many thanks for an excellent job.
Brian Marsh.
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Dear Sir,
Please find enclosed a cheque for £xxx for the fencing fitted in my back garden recently. It has made a great difference to the appearance of the garden and I am extremely pleased with the work.
Many Thanks,
Jacky Cotton.
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For the attention of Dean Weeks:-
Many thanks for a very efficient operation to erect my new fence at the above address on Wednesday 12th october.
Following the completion of this fence, I now need a quote for a new side fence.
Your man who erected my fence on the 12th counted 12 panels, I would want a 6 ft fence (as distinct from the 7ft fence erected last Wednesday) with concrete posts, 1 ft gravel boards and 5ft fence panels, colours and finish to match the fence erected on 12th October.
Mike Welch.
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The manager,
Thank you for erecting our fence to make our little garden look better.
From,
Alma Lucas.
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Dear Sirs,
My wife and I recently visited your Garden centre
to order paving slabs and fencing ,we were served by Jon who was helpful ,polite
and very knowledgeable .Whilst we were making up our mind as to which products
to purchase we visited your restaurant and received the same service (food was
good too) .So imagine our surprise when a few days later your delivery driver
arrived and again was very polite and helpful.
In these days when customer service is normally a
thing of the past ,it has been a very pleasurable experience dealing with
Earlswood Nurseries and all with a smile.
Regards,
Dennis Nicholls
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Please find enclosed cheque for £xxxx for fencing.
Many thanks - we are really pleased with the work.
Best wishes,
Bev John.
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Thank you very much for supplying and fitting the fencing, I'm really pleased with the work done.
Kind Regards,
Nicola Berry.
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Hi Brett,
I just had to write to say how pleased I am with the Apex shed that
you installed last Thursday. Everything about it is top quality and I'm very
sure it will give me good service for many years to come. Your delivery team
were very friendly and had the shed built in no time at all.
Many thanks,
David Busby
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Dear Sirs,
Enlcosed cheque for £xxx to cover cost of above invoice.
I should like to thank you and the very nice and helpful team who fitted my fence. This is the second time your company has given excellent and efficient service.
Yours sincerely,
J. Busby
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Dear Sirs,
Please find a cheque for the supply & fit of my fence, enclosed.
Very pleased & satisfied!
Thank You,
Mr C. Clarke
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Great job as always.
Thanks very much,
David
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Daer Dave Robinson,
We should like to place on record how please we were with the new fence you recently erected for us - between us and No 9.
Your team headed by RIchard arrived early, set about the job quickly in a very workmanlike manner, finished by mid. afternoon, and cleared absolutely all the old fence and debris away.
They caused very minimal damage to ourplants, which had concerned us quite a bit prior to the day.
We were very pleased with your work and will be very happy to recommend Earlswood Nurseries to others. As a matter of interest you did a new fence for us at our old house in Falstaff Road, Shirley some 8/9 years ago and we were just as pleased then.
Many thanks.
Yours Sincerely,
Diane & Cedric Woodward
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Many thanks Brett.
Combined order just delivered and just where I needed it.
Driver was excellent getting into the narrow driveway and dodging the
overhead phone lines.
Trevor
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Many Thanks.
Very Satisifed.
Maureen Fellows.
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Thank you so much for a superb job, I am delighted.
Your work people were tremendous coping with shrubs etc & they are so pleasant.
Again, very many thanks,
Joy Williams
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Dear Dave,
Please find enclosed a cheque in payment of invoice xxx-xxxxx for fencing work done at our home on 26/05/2011.
Many thanks for your excellent service and we will not hesitate to get in touch should we need any similar work done in the future.
Yours sincerely,
Sue Rogers.
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Hi
I would just like to say how pleased I was
with your online ordering system. My delivery came this morning as scheduled and
as I was notified via email. I have ordered from you in the past in store or
over the telephone and have always been pleased with the service I have
received.
This is the second time I have received a
delivery for large items and both times the drivers have been very polite and
helpful.
Far to often we remember the poor
experiences and the good ones tend to go un-noticed but I felt the need to send
you this positive feedback, It's always nice to know when you're doing something
right.
Thanks for the great service and I will no
doubt use you again.
Vince Alcorn
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Dear Sir/Madam,
Mick and his colleague did an excellent job of putting up my lovely new fence in very hot weather on Sunday and I'm extremely please with the result.
I found Mick to be friendly and polite both when he came over to do the estimate and when the work took place. I wouldn't hesitate to recommend Earlswood Nurseries to anyone in the future.
Yours Faithfully,
Catherine Harker
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Hi
I just
wanted to feedback how impressed I was with the service you have provided.
Firstly, as my postcode is outside of you delivery area, your website
was amended to let me place my order on line. Trust me, as an IT professional
and web designer, having IT staff on hand willing to change your system at such
short notice to help a customer whilst on the phone is fabulous!
Secondly, I spoke to a lovely man called Lee who was very helpful and
attentive to make sure my order was successful. Lee also said he would
personally make sure (as my order was a little difficult) that the details were
correct on the delivery invoice and I could call back at any time with
queries.
Wonderful service and my delivery is booked on
Saturday.
I
shall definitely recommend your services
Elaine
Clarke
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Dear Sir,
Please find enclosed cheque for £xxx for work carried out at the above property.
We were very pleased with the efficient service we received.
Yours sincerely,
Mrs S. Hurst
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Hi Brett
I just wanted to report an excellent job that the team completed at my home
here today, Sunday 6th March 2011.
In about three hours they managed to turn a derelict looking fence into a
smart feature that is a joy to view through the patio window.
Thank you to the team.
Very much appreciated and well worth the money.
Regards
Paul O’Reilly
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Dear Sir/Madam,
I am delighted by the work that you have done in erecting the fencing and shed in my garden. The work was done efficiently and quickly by friendly and skilled personnel. Please convey my thanks to them for a job well done.
Yours sincerely,
Mrs Berry.
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Dear Earlswood Nurseries,
Please find enclosed payment in full for the supply and fit of our fence.
Thank you very much for an excellent job, as always.
Yours Sincerely,
Mr & Mrs Sidebotham.
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Thank you for a job well done.
(Supply and fit of a fence)
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Dear Steve,
Just a line to say many thanks to Dave Robinson and your office team
for looking after my mum so well during the past few days. It is nice to know
there are still genuine people around who go one bit further than commercial
considerations. It is greatly appreciated.
Yours, Bill Heynes
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Dear Sirs,
Please find enclosed payment for the fencing works carried out during January 2011.
I would like to pass my sincere thanks onto the Earlswood team. They made the whole process so easy for me right from my first phone call and were able to offer me some extremely good advice.
I will gladly recommend you to all of my friends and family and look forward to our next visit to the garden centre.
Yours Sincerely,
Mr S. Concannon.
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Dear Mr Robinson
We are really pleased with the fence and gate so thanks to the team for
their expert and hard work on this.
Regards
Tim Bentley
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Dear Sir,
Just to say thank you for a lovely job done on the garden fencing.
When I came home from work all mess cleaned away & everything neat & tidy.
Regards,
Dorothy Court
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To Mick, Dean & All Staff,
Just a short note to say thank you for our lovely fencing & all your hard work & patience!!
Regards,
Sharon & Pete Constable.
P.S, We will be back for trellis soon!
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Thank you for your e-mail confirming my delivery date, I look forward to receiving my decking on the agreed date of Monday 5th July 2010. I appreciate the efficient way in which you have processed my order, it makes a pleasant change to find a company who give such a good service.
Regards,
Dave Shorthouse
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Dear Brett,
Can you just pass on a big thank you to Dean and to Richard for the fabulous job they did for a really fussy lady - me? I am really grateful to them both, nothing was too much trouble for them or at least that's the impression they gave me. My fence looks lovely, I'm absolutely delighted with it and I'll definitely tell all my friends what good service I've had.
With best wishes,
Sue.
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Dear Sirs,
I really feel I have to write regarding your staff.
They are the most pleasant helpful people you could ever wish to deal with. I work in (EDIT: A large high end retail store) and know how quick people are to complain about the slightest of things, but to put pen to paper to praise is another matter.
My Mother and Father recommended I deal with yourselves as they had a shed built by you a couple of years ago and were absolutely delighted with it.
I moved into the above property which was new but neglected as empty for two years.
My father has been doing a lot of work on the front garden and has been advised by one of your staff called Russell. My father is not a DIY expert but thanks to the help and advice my father received, he has managed to do a perfect job. I am thrilled that I have something completely different which looks so professional without having to pay a fortune. I told my father what I wanted, he explained to Russell and he gave him alternative ideas which have worked perfectly. Even the guy that delivers the product is so helpful, ringing before he arrives and being very polite and helpful.
I have another delivery coming on Monday and want to say a big thank you to all your staff for the wonderful advice, and personal service given to me. I will certainly recommend Earlswood Nurseries to all my friends.
Kind Regards,
Joanna Wilcox
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Dear Steve,
Just a line to say how delighted I am with the fence and gate that your company fitted for me last week.
Not only did the men arrive on the date and at the time specified but they didn't stop working from start to finish. The standard of work, (as usual) is excellent.
Earlswood Nurseries have done a number of jobs for me now, from landscaping the gardening, putting in drainage for the back garden and fitting the double gates to garage area. All to you usual high standard.
Would you pass on my thanks to all concerned.
Kind Regards,
Sheila Godfrey.
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Many thanks for your services. I am very pleased with the work that you have done.
(Letter received after completing a fence installation).
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With many thanks for your excellent service.
Ian Wainwright.
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Dear Mr White,
On behalf of the Midlands Committee of TTBS may I offer our grateful thanks for your contribution towards our fund raising lunch on 4th December. It was a very successful day and we raised over £1000 towards the Society's charitable fund.
Thank you again for your support.
Yours sincerely,
Malcolm Job
Midlands Secretary and General Manager TTBS
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Dear Mr White,
Now that this year's Work Experience programme is complete we should like to take this opportunity to thank you for all your help and co-ordination which has enabled us to place some 250 pupils during September 2009. Without your invaluable assistance this would not have been possible and it is encouraging to know that there are still many people who are willing to give their valuable time and experience in order to enable us to organise the scheme.
Yours sincerely,
Jane Bunyan
Works Related Co-ordinator
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Dear Sir/Madam,
Cheques enclosed to cover payment for your invoice XXXX, copy enclosed.
Please acknowledge receipt and thank you for a good tidy job done.
Mrs P.Dudley
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Dear Sir,
I enclose a cheque for £xxx in settlement of my account.
I am very pleased with the quality of the fencing and trellis and with the way the work was carried out.
Yours faithfully,
Mrs Eckley
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Very many thanks for your efficient service, as usual.
Please find cheques enclosed.
Mrs Southworth
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Dear Mr. R. Coutanche,
I would like to say how very pleased I am with the Fencing job that was done by John & Richard on Friday 21st August. They did it so quick and left it very tidy.
I shall recommend you to all my friends & other people.
Thank you once again.
Yours Sincerely,
Mrs. M. Playford
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To Mick,
Thank's for designing the shed, I absolutely love it.
Lots and lots, lots, lots of Thanks,
David.
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Dear Mr White
On behalf of the PTA and Tanworth Primary School, I would like to thank you for supporting our recent purchase of 3 picnic tables. These now take pride of place in our junior playground and are being used by the children at lunchtimes for 'al fresco' dining as well as for outdoor classroom sessions. They had their first use at our Summer Festival last Saturday - this was a live music event which attracted several hundred visitors, most of whom brought picnics!
It means a lot to the PTA to have supporters amongst the local business community, especially in the current economic climate when we are finding that fundraising is particularly challenging. Your generosity in this regard is most appreciated.
Yours Sincerely,
Elizabeth Cook
Tanworth-in-Arden PTA
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Dear Mr White,
I am writing to you to convey my satisfaction regarding the fencing I ordered being delivered & fitted the past two days.
The two people, Dean & Yan have made a great job of the fencing, I'm very please, also Dean has prepared a good base ready for when my shed is delivered.
The customer service I have received has been excellent, in this day & age somewhat missing with some companies, so I just wanted to write & congratulate your staff.
I now look forward to having my shed & enjoying many many more visits to your Nursery.
Yours Sincerely,
Janice Jones (Mrs)
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Dear Sir/Madam,
Please find attached a cheque in payment of account ref.(xxxx), invoice no. INV 005-36xxx.
Our thanks to the employees who carried out the work, they were extremely thorough & neat.
Yours Faithfully,
Marie McCree
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Dear Russell, This is just a quick note to let you know how brilliant your delivery guys were when they delivered the Giraffe sculpture on Saturday.
I had been having sleepless nights thinking about how I was going to move it the 20 metres from the nearest drop point across uncultivated, muddy ground. I had visions of calling in an army of helpers, but your two chaps did the job.
It is unusual to find people who are willing to do that little bit extra. It would have been easy for your two men to simply drop the statue off the vehicle and leave, and if I'm honest, that's all I expected. But when I told them where its final resting place would be and showed them the rudimentary equipment available to achieve the task, their response was "No Problem!". And, as it happened, with their help, this is exactly what it was.
Forgive me for not knowing their names, but they are both to be commended for thier positive approach and friendly demeanour. They are a credit to themselves and their attitude can only serve to show Earlswood Nurseries in an extremely positive light.
Once again, many thanks for an excellent service.
Yours Sincerely, Dean Murphy.
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Brett,
Delivery arrived safe and sound this morning. The drivers were helpful and friendly.
A great service many thanks
Andrew Salthouse
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Hi, We have just purchased a bulk gravel bag, some gravel boards, some slabs, weedgard and some plastic lawn edging.
We would highly recommend these products & Earlswood Nurseries to anyone who wants quality gravel or any of the other vast products at affordable prices.
The staff at Earlswood Nurseries in the shop, service counter and yard were extremely helpful and were able to answer any questions about various gardening jobs, taking the stress out of shopping for the right products for our garden, unlike some other 'garden centres' we have visited.
I must add that the delivery was next day and the driver was also cheerful, helpful and polite.
All in all a very good experience for us.
Kevin Barnes.
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Dear Steve, Just a note to say a big thank you for the beautiful crab apple which you donated for our ceremony 'Still In Our Hearts'. The ceremony was very moving and a great source of comfort and strength for our bereaved parents. The tree looked perfect and will be planted in Cannon Hill Park, where last year's acer is thriving. Once again, many thanks.
Ruth Kirchmere and the Bereavement team @ The Women's Hospital
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Dear Everyone, I would like to say a belated thank you to you all for my lovely new shed. I had been to various outlets & garden centres before my son suggested you. It was all done on the telephone - I didn't even visit your premises - but you knew exactly what I wanted. From taking down the old shed to putting up the new one and leaving it in "working order" was marvelous - all within 2 days and no rain! I will recommend you to my friends - and will know where to come to first next time. I wish you every success in the future.
Yours Sincerely, Ruth Willmott.
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Brett...fence is looking good and surviving the winds.. thanks for the great service so far and will be in touch soon.
Nigel.
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Dear Mr Smith,
With reference to the erection of my shed on Saturday.
I would be grateful if you would pass on my thanks to Mr. Cameron for the professional service he offered. He was most helpful and I am very please with the quality and standard of the work.
Yours Sincerely, P.J.Tresidder (Mrs)
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